Our team can design and deliver a large selection of skills programmes. All of these have at their heart practical exercises, based on the issues that your people want to work on. Examples of programmes we have done recently include:
Many of us find delegating difficult, especially when it involves tasks that we know we can do better and faster. But how to delegate effectively and motivate others are skills that can be learnt. We work with your people to understand what particular situations they find difficult, and help them to build the skills they need.
There’s an art to developing the skills of others and giving honest and useful feedback. All too often a manager will worry that direct criticism will crush an individual. We help people give honest, useful feedback that gives the junior a chance to improve. They learn how to pick out what a junior did well, and discuss what could be better and how.
Very few of us look forward to negotiating (for some very valid psychological reasons). We help people plan for, and conduct, successful negotiations whether face to face or remotely (like over the phone). We look at the principles of collaborative negotiation, how to build rapport, how others are influenced and persuaded, and how best to deal with conflict.
How can we build rapport, relationships and credibility? What are the variety of influencing styles and when should we use them? Through practical exercises, tailored to the audience, we identify our personal influencing style and work on how we can flex that as required.
Personal impact and brand
We help people identify how they can distinguish themselves personally, and be purposeful about what they project, both face to face and remotely (like over the phone). We look at the cornerstones of an effective personal brand and how we can promote ourselves in an authentic way.
We can also help minimise the stress of running large meetings or presentations. Our team are skilled at rehearsing presentations, helping you to identify the key messages for your audience, and picking up on the subtler elements of gestures, stance and eye contact which can so affect the crucial first impression.
Many people feel particularly uncomfortable in networking situations. We look at how you can plan for, manage and get the most from a networking opportunity with clients. We identify how best to develop rapport and ‘work the room’, extract useful intelligence from client contacts, and follow up to develop the relationship.
Resilience – helping people to manage the demands of their jobs
The global nature of business and client demands mean that your people often work long hours and with periods of intense effort. We help them to manage their time and energy. We work with managers to identify how best to provide support and resources to help their teams with the demands of their jobs.
We can talk about mindfulness and, for those who would like, take them through a guided exercise.